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Privacy Policy

MACHIYA INNS & HOTELS recognizes the importance of the personal information (such as address, name, telephone number, and email address) submitted by customers through inquiries via our website. We treat this information with the utmost care and strive to provide services that reflect this consideration. To ensure that customers can use our services with peace of mind and trust, we provide thorough education on applicable laws and regulations related to personal information and promote the following measures to ensure the proper management and appropriate use of customers’ personal information.

1. Scope of Application

This policy applies when customers use services and products provided by MACHIYA INNS & HOTELS.

2. Purpose of Use of Personal Information

Customers’ personal information is collected and used for the following purposes:

  • Provision of various services such as accommodation and restaurant reservations
  • Ensuring safety
  • Accommodation reservations (including internet bookings)
  • Guidance, provision, and management of services, products, events, and campaigns
  • Conducting surveys regarding services and products
  • Development of new services and products
  • All business operations related to the original services and products offered
  • Guidance and provision of services, products, events, and campaigns handled by related departments
  • Responding to inquiries and requests

3. Collection of Personal Information

When collecting personal information, we clearly indicate the purpose of use and obtain the customer’s consent. Information is collected only to the extent necessary to achieve the stated purpose.

4. Ensuring Safety, Accuracy, and Timeliness

We strictly manage customers’ personal information and take appropriate measures to prevent unauthorized access, data leaks, tampering, loss, or destruction. We also take necessary steps to ensure that personal information remains accurate and up to date and strive for continuous improvement in the proper handling of such data.

5. Management of Information Provided to Contractors

To provide services and products, we may outsource the handling of personal information within the scope of legitimate use. We require contractors to manage the information strictly and oversee their handling.

6. Provision to Third Parties

Except as required by law, we do not provide or disclose customers’ personal information to third parties without consent. However, if a third party identifies the guest by name and requests delivery of messages or packages, we may forward or inform the customer accordingly. If the customer requests otherwise, such services will be discontinued.

7. Disclosure and Correction of Personal Information

If we receive a lawful request from a public institution such as a court or the police, or in cases where it is necessary to protect the rights and services of our organization or office, or where third-party rights, property, or reputations are unfairly harmed, or where public order is threatened, we may provide the relevant information to the third party, police, public institutions, or related agencies.
If a customer requests disclosure, correction, or suspension of use of their identifiable personal data, we will, upon contact through the means below and confirmation that the request is from the customer according to procedures defined by government ordinance, promptly respond to such requests. Reasonable and necessary actions will be taken without delay upon such requests.

Contact Information:
050-3786-2009 (+81-50-3786-2009)
Email: info@machiya-inn-japan.com

8. Cookie Policy

This section explains what cookies are and how we use them.
Cookies themselves do not contain information that identifies individuals, but may be linked with personal information held by us. Sensitive personal data such as address or passwords are not stored in the cookies we use.

9. Cookies and Similar Technologies

We use cookies and similar technologies for access analysis on the MACHIYA INNS & HOTELS website to provide better services.

(1) What is a Cookie?

A cookie is a mechanism that saves browsing data or input information as a text file on the user’s browser. Through this, we can obtain information such as website browsing history, service usage history, and location data.
There are two types of cookies: "persistent cookies" and "session cookies." Persistent cookies are stored on the user’s device, while session cookies are deleted when the browser is closed.
We use both types of cookies for the following purposes:

  • Essential Cookies
    Type: Session Cookie
    Administrator: Our Company
    Purpose: To ensure the basic functionality of the website such as authentication and prevention of unauthorized use.
  • Functional Cookies
    Type: Persistent Cookie
    Administrator: Our Company
    Purpose: To enhance user convenience by remembering preferences such as login information and language settings.

Cookies are used based on customer consent. If a customer does not wish for cookies to be used, they can disable them via their browser settings. However, please note that disabling cookies may affect the availability of some or all services on our website.

(2) Microsoft Clarity

We use Microsoft Clarity, a service provided by Microsoft Corporation. Through this service, we can obtain analytical results including website browsing behavior, usage history, and mouse movements.
We may use this information provided by Microsoft to improve our services to customers. For more information on how Microsoft handles personal data, please refer to the terms and privacy policy below:

If you do not wish to use Microsoft Clarity, you may disable cookies in your browser settings, which will also disable Clarity.
For cookie-related browser settings, please refer to the links below:

For inquiries regarding our Cookie Policy, please contact:
Email: info@machiya-inn-japan.com

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