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Ending of the MACHIYA POINTS Reward Program

End of the MACHIYA POINTS Reward Program

Thank you for being a valued guest of MACHIYA INNS & HOTELS.

We would like to inform you that our MACHIYA POINTS Reward Program will be discontinued. Guests will no longer be able to earn or redeem points after August 29, 2025 (12:00:00 JST).

Redeeming Your Remaining MACHIYA POINTS

(1) Validity:: Guests with remaining MACHIYA POINTS should redeem them before either the points' individual expiration date or August 29, 2025 (12:00:00 JST), whichever comes first.

(2) How to Redeem:: MACHIYA POINTS can be applied toward future reservations, including stays after the program end date, as long as the reservation is made via our MACHIYA INNS & HOTELS official website before either the points' individual expiration date or August 29, 2025 (12:00:00 JST), whichever comes first.
For details on how far in advance you can make a reservation, please refer to each accommodation’s official website.

(3) Unused Points:: Unused MACHIYA POINTS cannot be redeemed for cash, services, or other exchanges.

(4) Modifying Reservations via "My Page":: If you wish to modify or cancel a reservation made using points, please log into your account via My Page to do so. Please note that our reservations team is unable to modify or cancel reservations made with points on your behalf.

(5) Changes to Reservations After August 29, 2025:: If you modify a reservation made with points for a stay on or after August 29, 2025 (12:00:00 JST), the point deduction will become void, and the total payment amount will be adjusted accordingly.
For example: A ¥10,000 booking using 100 points resulted in a ¥9,900 payment. Upon modification, the total will revert to ¥10,000.

(6) Canceling Reservations:: If you cancel a reservation made with points for a stay on or after August 29, 2025 (12:00:00 JST), the redeemed points will be forfeited and will not be applied toward any cancellation fees.
For example: A ¥10,000 booking using 100 points resulted in a ¥9,900 payment. The cancellation fee will be calculated based on the original ¥10,000 booking amount multiplied by the applicable cancellation rate.

While our current reward program is coming to an end, we are excited to explore new ways to offer exclusive benefits for guests who book directly through our official website. We will be sure to update you as soon as new benefits become available—so stay tuned! We thank you for your understanding, and we look forward to welcoming you again in the near future.

If you have any questions or need assistance, please feel free to contact our reservations team:

TEL: +81-50-3786-2009
EMAIL: info@machiya-inn-japan.com
HOURS: 10:00–13:00 / 14:00–17:00 (JST)

Terms & Conditions

The Terms and Conditions for the Machiya Points Reward Program (hereinafter referred to as the "Terms and Conditions") sets forth the terms and conditions for the use of points granted for accommodation with MACHIYA INNS & HOTELS operated by AJ INTERBRIDGE INC. (hereinafter referred to as "the Company").

Article 1 (The Machiya Points System): The Machiya Points System (hereinafter referred to as the "System") is a system under which MACHIYA INNS & HOTELS provides Machiya Points (hereinafter referred to as "Points") and other benefits to those eligible for the System (hereinafter referred to as "Members") in accordance with these Terms and Conditions. This system is implemented and operated in accordance with the Terms and Conditions and other terms and conditions separately stipulated by the organizer (hereinafter referred to as "Individual Terms and Conditions"; the Terms and Conditions and Individual Terms and Conditions together are hereinafter referred to as "System Terms and Conditions"). In the event of any conflict between these Terms and Conditions and the Individual Terms and Conditions, the Individual Terms and Conditions shall prevail.

Article 2 (Membership): A member is defined as a person who has registered as a member on the MACHIYA INNS & HOTELS official reservation website. Members shall abide by the terms and conditions of this service.

Article 3 ( Granting and Collection of Points)

《Benefits of Collecting Machiya Points》
The Organizer may grant Machiya Points to members who meet conditions separately specified by the Organizer. In such cases, the terms and conditions of the points awarded will be stated on the website of the service operated by the Organizer, a company collaborating with the Organizer, or a point exchange partner, as well as in the terms and conditions of this system.
《Point Awarding Method and Point Expiration》
Points will be issued and granted to each Machiya Points member separately by MACHIYA INNS & HOTELS based on the "Membership Terms and Conditions". There is no upper limit to the number of points a member can hold.
Points for which the Member is eligible to receive will be awarded and transferred on or after the second day following the check-out date from a MACHIYA INNS & HOTELS accommodation.
Points will be awarded for the total reservation amount (excluding "consumption tax" and "bath tax") for accommodation plans at MACHIYA INNS & HOTELS. Points may or may not be awarded depending on the accommodation plan. Please check the detailed information of each accommodation plan for details. Reservations made as a "guest (non-member)" or via telephone or e-mail are not eligible.
《Cancellation of Point Allocation》
In the event that a member falls under any of the following categories, the Company may cancel the point allocation to the member in question, and may forfeit all or part of the points held by the member in question.
Example:
1. If a member loses his/her membership for any reason.
2. When a member violates the Membership Agreement or any of its associated terms and conditions.
3. When it is suspected that the member has received points by fraudulent means.
If a cancellation fee is incurred due to cancellation of a reservation, points will not be awarded for the cancellation fee.
In addition, if there is a change in the reservation amount, points will be changed according to the changed amount.
Points will be awarded only when the facility has been used. If we are unable to confirm that you have checked into a MACHIYA INNS & HOTELS accommodation, we may request that the points be deducted from your account.
《Validity Period of Points》
The period of time from the date points become available for use until the date the points expire (hereinafter referred to as "validity period") shall be one year from the date that the points are granted.
Example: Points valid from 2020/02/29 until "1 year later" expiration date: 2021/2/28
If "1 year later" is a date that does not exist, the expiration date will be the last day of the month in question. Points that have surpassed the validity period will automatically expire.
《Point Inquiry》
Members may inquire about the number of points they have on the organizer's website.
《Transfer of points》
Points are not exchangeable for cash under any circumstances.

Article 4 (Use of Points)

《Points Unit》
Points may be used in accordance with the unit of use determined by the Company.
Points are equivalent to 1 yen per point and can be used to cover the total amount or a portion of the accommodation fee (including tax). In this case, the detailed conditions shall be in accordance with the conditions set at the time of point use, on the organizer's designated website, or in any other manner determined by the organizer. Members may not withdraw their request to use points.
If a transaction using points is canceled due to reasons not attributable to the member, the organizer will take action such as returning the points to the member in a manner determined separately by the organizer. Points will not be returned in the event of a cancellation for reasons attributable to the member's convenience.
《Suspension of points》
If a member is found to be in arrears in the payment of fees to the organizer, the company may, at its own discretion, suspend the use of points by the member.

Article 5 (MACHIYA INNS & HOTELS Newsletter)

The organizer will send out email newsletters (hereinafter referred to as "e-newsletters") to members who have registered to receive such newsletters (hereinafter referred to as "e-mail newsletter members").
The terms and conditions for the distribution of the mail magazine are as follows.

The newsletter will be sent to MACHIYA INNS & HOTELS members who have requested to receive the mail magazine.
If a MACHIYA INNS & HOTELS member wishes to unsubscribe from the MACHIYA INNS & HOTELS newsletter, the member shall follow the procedures for unsubscribing as specified by the organizer.
Newsletter members shall use the information contained in the newsletter at their own risk and shall be responsible for the results of their use.
Newsletter members are responsible for communication charges related to receiving the mail magazine.

Article 6 (Admission fee and annual membership fee): There is no admission fee or annual membership fee for this system.

Article 7 (Handling of Member Information): The information that the organizer obtains from members when providing this system and the purposes for which it is used shall be in accordance with the "Privacy Policy" set forth by the organizer.

Article 8 (Forfeit of Membership)

If a member falls under any of the following, the membership will be forfeited. If a member loses their membership, all points held by the member at that time shall be forfeited.

False information is declared at the time of membership.
If the organizer deems the member to be ineligible for membership, such as when the member has violated the Terms of Use.

Article 9 (Modification and Termination of this System, etc.): When deemed necessary, the organizer may change the contents of this system or the terms and conditions of this system by posting such changes on the website designated by the organizer. In such cases, the organizer shall apply the changed terms and conditions. The System may be suspended or terminated in whole or in part by giving prior notice or by making such suspension or termination known to the public. However, without prior notice or announcement, the organizer may suspend or discontinue provision of this system due to maintenance work, system restoration, force majeure such as power outages or natural disasters, or other unavoidable reasons.
The organizer may modify these Terms of Use when such modification becomes reasonably necessary. In such a case, the contents of the System or the terms and conditions of provision of the System shall be governed by the amended Terms of Use.

Article 10 (Matters stipulated by laws and regulations): Matters stipulated by laws and regulations regarding the provision or use of this system shall be governed by such laws and regulations.

Article 11 (Governing Law, etc.): The laws governing this system shall be the laws of Japan. In the event of any dispute arising in connection with this Agreement, the court having jurisdiction over the location of the organizer's head office shall be the court of exclusive jurisdiction.

Supplementary Provisions: These Terms and Conditions shall be effective as of April 1, 2022.