Reservations

How do I make a reservation?

We accept reservations up to 6 months in advance. Reservations can be made via the following methods:

1. Send us an e-mail (info@shinsen-en.com)
2. Make a reservation via our website
3. Call us directly at +81-75-354-7570 (available Mon-Sun, 9:00-20:00)

What is the cancellation policy?

Cancellation of any reservation made with THE MACHIYA KAZAHAYA may be subject to a cancellation fee:

No show / Check-in Date	100%
1 day to 2 days prior to Check-in Date	100%
3 or more days prior to Check-in Date	0%

*Guests will be responsible for any transaction fees involved in the receiving and returning of payment

How can I make the payment?

We ask for full accommodation payment upon check-in.
Payment can be made via cash or credit card.

All payments will be charged in Japanese Yen.

May I make a reservation on behalf of another guest?

Yes. When making your reservation, please let us know the name of the guest who will be staying at THE MACHIYA KAZAHAYA, as well as the guests' contact number and email address.

If someone other than the guest checking in will be making the payment, please ensure that they are aware of all reservation and payment details.

Does the rate include tax and service charge?

Yes. All rates shown on our webpage include 10% consumption tax (incl. sales tax, VAT, excise duty, etc.) and service fees.

In Kyoto City, a new accommodation tax will be implemented starting October 1, 2018
(京都市自 2018年10月1日起开始征收住宿税)

Accordingly, we will charge a separate accommodation tax based on you accommodation fee as determined by the Kyoto City government. Please visit the link below for more information and details.

Kyoto City Accommodation Tax

Is there an elevator?

There is no elevator; the 2F is accessible by stairs.
However, there are 2 rooms (KAZE Deluxe Room, THE KAZAHAYA Garden Suite) located on ground floor that offer step-free access.

For more details and information, please contact our staff directly.
CONTACT

Is the Hotel suitable for the elderly?

There are no age restrictions for guests staying at THE MACHIYA KAZAHAYA.

We offer 6 rooms, with 2 rooms (KAZE Deluxe Room, THE KAZAHAYA Garden Suite) located on the ground floor. However, please note that the other 4 rooms are located on the 2F only accessible by stairs.

For more details and information, please contact our staff directly.
CONTACT

Is the Hotel suitable for children?

Yes. There are no age restrictions for guests staying with THE MACHIYA KAZAHAYA.

Children 5 years of age and under may share a bed with another adult with no additional charge. In this case, please process the guest as "0" when making your reservation. (Up to 2 children, 5 years of age and younger, may stay free of charge.)

Please be aware that we may not be able to make room adjustments for child-proofing.

Can we have more than the maximum number of guests in one room?

Unfortunately, due to the Japanese Fire Service Act issued by the Kyoto City government, we are unable to accept more than the maximum number of guests indicated under each room.

Can I change the number of guests after making a reservation?

Yes. You may change the number of guests up to 2 days prior to your check-in date.

Your Stay

How can I check in?

■HOW TO CHECK IN■

【Arrival Between 10:00AM ~ 7:00PM】
You must check in at our MACHIYA INNS & HOTEL Check in Desk near Kyoto Station between 10:00AM ~ 7:00PM, to receive your room key, and MACHIYA Door Code to enter the hotel. *Please note that you will also be required to meet our staff at hotel after 15:00 at a designated time.

【Arrival After 7:00PM】
Please inform our staff in advance if you will be arriving after 7:00PM.

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Due to the amendment of a Kyoto City ordinance (effective April 1, 2020),
we are required to confirm the identities of all guests, and the number of guests inside of your reserved machiya house.
■ Guests who check in at the check-in desk must ALSO check in at their reserved machiya house.
■ When you check in at our check-in desk, we will arrange for a separate meeting time at your machiya house.

We appreciate your kind understanding and cooperation in this manner.
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Can I leave my luggage somewhere before checking in?

Yes. You may leave your luggage at our MACHIYA INNS & HOTELS Check-in Desk between 10:00AM ~ 7:00PM.

Address:
MACHIYA INNS & HOTELS Check-in Desk
685-2 Higashishiokōjichō,
Shimogyō-ku, Kyoto 600-8216

TEL +81-75-708-6907 (international)

Sending Luggage Prior to your Arrival:
As our properties are all for private use by our guests, there is no staff member residing there to accept your luggage.
Therefore, if you would like to send your luggage to Kyoto before your arrival, please send it to our MACHIYA INNS & HOTELS Check-in Desk.

On the delivery slip, please include the following:
① Reservation name
② Machiya house name
③ Check-in date

If you would like to send your luggage to our check-in desk prior to arrival, please let us know via e-mail.

What time is check in/check out?

Room Check-in: 15:00 ~
Room Check-out: ~10:00

Our MACHIYA INNS & HOTELS Check-in Desk (located near Kyoto Station) is available from 9:00AM should you plan to arrive in Kyoto early. We offer free luggage storage before and after your check-out time.

Can I check in late?

Yes. We accept late check-ins.

We ask that you please kindly contact our staff prior to your arrival if you will be checking in after 7:00PM, and our staff will provide you with instructions on how to enter the property and your room after 7:00PM.

CONTACT

Are Yukata (Japanese sleepwear) provided?

Yes. We have will prepare one yukata per guest.

How many children can stay without any charge?

We allow up to two (2) children, 5 years of age and under, to stay for free (when sharing a bed with an adult).

Do you offer breakfast?

We offer optional ‘MACHIYA Breakfast Bento’ delivery that is prepared fresh daily in our central kitchen.
Please inquire with our staff for more information.
CONTACT

Can we bring pets?

We do not allow pets inside our hotel.

Do you offer rooms with kitchens?

Yes, our suites offer a private kitchen facilities for you during your stay.
We provide basic cooking utensils, cutlery, cups and plates, toaster, IH cooker, microwave, kettle, and more. Please take a look at each rooms page for more details and information:
ROOMS TYPES

What amenities are included?

For all rooms, towels, linen, bathroom amenities, and more are all included in your stay.For details on amenities, please check each individual room page.

We also provide each guest with complimentary coffee (MACHIYA Coffee Original Blend), tea (green tea and black tea), and water bottles.

Do you have any connecting rooms?

There are no connecting rooms. However, it is possible to reserve multiple rooms and suites that are close to each other, depending on availability.

Can we get in touch if we have any problems during our stay?

To contact our staff from your room (10:00AM~7:00PM):
Pick up the telephone receiver located in your room, and press ‘9’.
After 7:00PM, your telephone will connect to our emergency number directly.

You may also contact our staff via email between 10:00AM~7:00PM.

Access/Car Parking

How can I access your hotel?

From Kyoto Station by Subway:Take the Kyoto City Subway (Karasuma Line) heading towards ‘Kokusaikaikan’ Station.
Get off at ‘Shijo Station’, and walk to THE MACHIYA KAZAHAYA for approximately 8-min.

For detailed directions on how to arrive at our hotel, please take a look at the following page:
ACCESS PAGE

How do I get to the house by taxi?

We will include Japanese instructions to show your taxi driver in your reservation confirmation e-mail and attached access map.

Do you have any car parking space?

Our hotel does not have a private car park.

However, there are several coin parking spaces located within walking distance.Please contact our staff for additional information and suggestions on where to park during your stay.

Important Information

Are there any restrictions on noise in the machiya house?

No parties or events are allowed inside the machiya hotel at any time.

As the hotel is located in a residential area, with many locals living within the neighborhood, we respectfully ask you to take care when talking in the hallway or outside the hotel (entrance).

Is smoking allowed at your hotel?

Our entire hotel is a non-smoking property.

We ask our guests to not smoke anywhere within the property, or near the entrance of the hotel. For designated smoking areas in Kyoto, please ask our front desk staff.