Reservations

How do I make a reservation?

We accept reservations up to 8 months in advance. Reservations can be made via the following methods:

1. Send us an e-mail (info@kaza-machiya.com)
2. Make a reservation via our website
3. Call us directly at (+81)50-3786-2009 (10:00AM to 1:00PM / 2:00PM to 5:00PM (JST) Monday to Sunday)

What is the cancellation policy?

Cancellation of a reservation at THE MACHIYA KAZAHAYA may be subject to a cancellation fee. Please take a look at our cancellation policy listed in our Terms & Conditions for more details.

How can I make the payment?

Payment is required at the time of booking, and all charges will be processed in Japanese yen.
Accepted payment methods are as follows:
▪️ For online bookings (via our official website): Credit card (VISA, MasterCard, JCB, Diners Club, and American Express)
▪️ For direct bookings (via email or phone): PayPal or bank transfer

May I make a reservation on behalf of another guest?

Yes. When making your reservation, please let us know the name of the guest who will be staying at THE MACHIYA KAZAHAYA, as well as the guests' contact number and email address.

If someone other than the guest checking in will be making the payment, please ensure that they are aware of all reservation and payment details.

Does the accommodation fee include tax?

Yes. All rates shown on our webpage include consumption tax (incl. sales tax, VAT, excise duty, etc.) and service fees.
Following a revision of accommodation tax regulations in Kyoto city, all guests are required to pay an accommodation tax (implemented starting October 1, 2018). For more details: (京都市自 2018年10月1日起开始征收住宿税)
Kyoto City Accommodation Tax

However, for a smoother check-in process, THE MACHIYA KAZAHAYA offers our guests a cashless check-in procedure. THE MACHIYA KAZAHAYA will cover the payment for the Kyoto City Accommodation Tax on behalf of the guest. No additional tax payment will be required by the guest.

Is there an elevator?

There is no elevator; the 2F is accessible by stairs.
However, there are 2 rooms (KAZE Deluxe Room, THE KAZAHAYA Garden Suite) located on ground floor that offer step-free access.

For more details and information, please contact our staff directly.
CONTACT

Is the Hotel suitable for the elderly?

There are no age restrictions for guests staying at THE MACHIYA KAZAHAYA.

We offer 6 rooms, with 2 rooms (KAZE Deluxe Room, THE KAZAHAYA Garden Suite) located on the ground floor. However, please note that the other 4 rooms are located on the 2F only accessible by stairs.

For more details and information, please contact our staff directly.
CONTACT

Is the Hotel suitable for children?

Yes. There are no age restrictions for guests staying with THE MACHIYA KAZAHAYA.

Children 5 years of age and under may share a bed with another adult with no additional charge. In this case, please process the guest as "0" when making your reservation. (Up to 2 children, 5 years of age and younger, may stay free of charge.)

Please be aware that we may not be able to make room adjustments for child-proofing.

Can we have more than the maximum number of guests in one room?

Unfortunately, due to the Japanese Fire Service Act issued by the Kyoto City government, we are unable to accept more than the maximum number of guests indicated under each room.

Can I change the number of guests after making a reservation?

Yes. You may change the number of guests up to 2 days prior to your check-in date.

Your Stay

Where is the Check-in Desk?

The MACHIYA INNS & HOTELS Check-in Desk is located a 3-min walk from Kyoto Station (Central Exit, Kyoto Tower Side). We are open between 10AM~7PM.

Address (GOOGLE Map)
MACHIYA INNS & HOTELS Check-in Desk
685-2 Higashishiokojicho,
Shimogyo Ward, Kyoto, 600-8216

We also offer free luggage storage at the MACHIYA INNS & HOTELS Check-in Desk between 10:00AM ~ 7:00PM.

Can I send my luggage to THE MACHIYA KAZAHAYA ahead of my arrival?

Yes. To send your luggage ahead of your arrival, please contact us at least 2 days before your arrival, and we will provide you with additional instructions.
CONTACT

We can only accept luggage that arrives on your check-in date or 1 day before.
If your luggage arrives 2 or more days prior to your check-in date, a storage fee of 500 yen per day, per item, will be charged starting from the day it arrives.

What time is check in/check out?

Room Check-in: 3:00PM ~
Room Check-out: ~10:00AM

Can I check in after 7:00PM?

We ask that you kindly contact us prior to your arrival if you will be checking in after 7:00PM, and we will provide you with additional instructions.

CONTACT

Are Yukata (Japanese sleepwear) provided?

Yes. We have will prepare one yukata per guest.

How many children can stay without any charge?

We allow up to two (2) children, 5 years of age and under, to stay for free (when sharing a bed with an adult).

Can we bring pets?

We do not allow pets inside our hotel.

Do you offer rooms with kitchens?

Yes, our suites offer a private kitchen facilities for you during your stay.
We provide basic cooking utensils, cutlery, cups and plates, toaster, IH cooker, microwave, kettle, and more. Please take a look at each rooms page for more details and information:
ROOMS TYPES

What amenities are included?

For all rooms, towels, linen, bathroom amenities, and more are all included in your stay.For details on amenities, please check each individual room page.

We also provide each guest with complimentary coffee (MACHIYA Coffee Original Blend), tea (green tea and black tea), and water bottles.

Do you have any connecting rooms?

There are no connecting rooms. However, it is possible to reserve multiple rooms and suites that are close to each other, depending on availability.

Can we get in touch if we have any problems during our stay?

An emergency telephone located in the lounge. Guests may use this phone to contact our guest services team directly should there be an emergency.

For general inquiries, you may contact our guest services team via email between 10:00AM~7:00PM.

Access/Car Parking

How can I access your hotel?

From Kyoto Station by Subway:Take the Kyoto City Subway (Karasuma Line) heading towards ‘Kokusaikaikan’ Station.
Get off at ‘Shijo Station’, and walk to THE MACHIYA KAZAHAYA for approximately 8-min.

For detailed directions on how to arrive at our hotel, please take a look at the following page:
ACCESS PAGE

How do I get to the house by taxi?

We will include Japanese instructions to show your taxi driver in your reservation confirmation e-mail and attached access map.

Do you have any car parking space?

Our hotel does not have a private car park.

However, there are several coin parking spaces located within walking distance.Please contact our staff for additional information and suggestions on where to park during your stay.

Important Information

Are there any restrictions on noise? Are parties allowed?

No parties or events are allowed inside the machiya accommodation at any time.

As the hotel is a traditional wooden accommodation located in a residential area, we respectfully ask you to take care when talking in the hallway, or outside the hotel (entrance) and to be mindful of your voice when inside the hotel

Is smoking allowed?

Our entire accommodation is a non-smoking property.

We ask our guests to not smoke anywhere within the property, or near the entrance of the hotel. For designated smoking areas in Kyoto, please ask our front desk staff.