No matter when you stay with MACHIYA INNS & HOTELS,
your safety, comfort, and well-being will always be
our number one priority.
To our guests currently staying with MACHIYA INNS & HOTELS and to
all of our future guests, we would like to reiterate our appreciation
for your continued confidence in MACHIYA INNS & HOTELS and our
We’ve always been committed to providing you with the highest standard
of cleanliness and hygiene in each of our accommodations. In light of
COVID-19, we will be taking additional safety precautions and procedures
that follow COVID-19 cleanliness specific guidance to ensure any stay
with MACHIYA INNS & HOTELS continues to be safe, comfortable, and
With all guests' safety in mind, we will be monitoring the health
of all MACHIYA INNS & HOTELS guests. Should any guests have a
temperature of over 37.5℃, guests will be asked to take a second
temperature reading. Should the second temperature reading also
find a guests' temperature to be over 37.5℃, we may ask the guest
to refrain from staying in our properties.
Handling of Money
All staff members will disinfect hands with alcohol before and
after all transactions. In addition, our staff will not be
handling money directly by hand, but will be placing all cash on a
cash tray, during any transaction with guests.
In addition to our strict cleaning protocols, rooms will be
well-venitlated during housekeeping services, and hard and
high-touch surfaces will receive thorough alcohol disinfection.
Housekeeping will only be conducted when requested by our guests.
Regular disinfection of high-touch areas (front desk counter,
elevator button, door handles, bathrooms, remote controls, light
switches, and more), public bathrooms, and room keys will be
conducted. We have also placed hand sanitizer in the lobby, and
will ask guests to practice social distancing.
All MACHIYA INNS & HOTELS staff are monitored and managed with
strict hygiene regulations. Should a staff member have a
temperature of over 37.5℃, cough, or other cold symptoms, they
will be asked to refrain from coming into work (hotel/office/etc.)
For the health and safety of our guests, all staff members will be
required to wear masks during operating hours.
MACHIYA RESIDENCE INN Kyoto
& other Kyoto Accommodations
Due to the ongoing COVID-19 situatiion, we have temporarily
suspended our breakfast delivery options at this time.
THE MACHIYA SHINSEN-EN Hotel & THE MACHIYA EBISUYA Hotel
For breakfast-included plans, you may enjoy breakfast in your room
depending on your room facilities. Otherwise, arrangements can be
made in advance to enjoy breakfast in our lounge. If there are two
or more groups using the lounge, guests will be ask to sit in
arrangements that adhere to social distancing protocols.
All reservations are breakfast-included. Please enjoy a relaxing
meal in the comfort of your room.
For breakfast-included plans, please enjoy a relaxing meal in the
comfort your room.
*Breakfast meals may differ depending on your reserved
accommodation. Please contact our MACHIYA INNS & HOTELS staff
for more details:
We will continue to monitor developments around the world, and take
advice from global organisations including the World Health Organization
(WHO), and other relevant authorities to ensure our guests’ safety.
Please continue to take care of yourself and others, and contact the
MACHIYA INNS & HOTELS team at any time should you have additional
questions or concerns.