Our Commitment to Your Safety & Well-being

No matter when you stay with MACHIYA INNS & HOTELS,
your safety, comfort, and well-being will always be our number one priority.

To our guests currently staying with MACHIYA INNS & HOTELS and to all of our future guests, we would like to reiterate our appreciation for your continued confidence in MACHIYA INNS & HOTELS and our entire team.
We’ve always been committed to providing you with the highest standard of cleanliness and hygiene in each of our accommodations. In light of COVID-19, we will be taking additional safety precautions and procedures that follow COVID-19 cleanliness specific guidance to ensure any stay with MACHIYA INNS & HOTELS continues to be safe, comfortable, and relaxing.

Your Stay

Temperature Monitoring
With all guests' safety in mind, we will be monitoring the health of all MACHIYA INNS & HOTELS guests. Should any guests have a temperature of over 37.5℃, guests will be asked to take a second temperature reading. Should the second temperature reading also find a guests' temperature to be over 37.5℃, we may ask the guest to refrain from staying in our properties.
Handling of Money
All staff members will disinfect hands with alcohol before and after all transactions. In addition, our staff will not be handling money directly by hand, but will be placing all cash on a cash tray, during any transaction with guests.


Guest Rooms
In addition to our strict cleaning protocols, rooms will be well-venitlated during housekeeping services, and hard and high-touch surfaces will receive thorough alcohol disinfection. Housekeeping will only be conducted when requested by our guests.
Public Spaces
Regular disinfection of high-touch areas (front desk counter, elevator button, door handles, bathrooms, remote controls, light switches, and more), public bathrooms, and room keys will be conducted. We have also placed hand sanitizer in the lobby, and will ask guests to practice social distancing.

Staff Requirements

Staff Monitoring
All MACHIYA INNS & HOTELS staff are monitored and managed with strict hygiene regulations. Should a staff member have a temperature of over 37.5℃, cough, or other cold symptoms, they will be asked to refrain from coming into work (hotel/office/etc.)
For the health and safety of our guests, all staff members will be required to wear masks during operating hours.

Dining Experience

& other Kyoto Accommodations
Due to the ongoing COVID-19 situatiion, we have temporarily suspended our breakfast delivery options at this time.
For breakfast-included plans, you may enjoy breakfast in your room depending on your room facilities. Otherwise, arrangements can be made in advance to enjoy breakfast in our lounge. If there are two or more groups using the lounge, guests will be ask to sit in arrangements that adhere to social distancing protocols.
UTAIMACHI (Kanazawa)
All reservations are breakfast-included. Please enjoy a relaxing meal in the comfort of your room.
SAIK (Kanazawa)
For breakfast-included plans, please enjoy a relaxing meal in the comfort your room.

*Breakfast meals may differ depending on your reserved accommodation. Please contact our MACHIYA INNS & HOTELS staff for more details: info@machiya-inn-japan.com

We will continue to monitor developments around the world, and take advice from global organisations including the World Health Organization (WHO), and other relevant authorities to ensure our guests’ safety. Please continue to take care of yourself and others, and contact the MACHIYA INNS & HOTELS team at any time should you have additional questions or concerns.

Tel:050-3786-2009 (10:00 ~19:00)